Return Policy

Cancellation

We accept order cancellations before the product is shipped or produced. If the order is cancelled in time, you will receive a full refund. We cannot cancel the order if the product has already been shipped.


Returns (if applicable)

We offer a 30-day satisfaction guarantee from the date of delivery. If you are not satisfied with your purchase, you have the right to apply for a return within 30 days.

To be eligible for a return:

  • The item must be unused, in the same condition as when received, and in the original packaging.

  • A receipt or proof of purchase is required.

  • Please contact our customer service at info@lightsofsweden.se before returning your product to confirm the correct return address.

Important notes:

  • The customer is responsible for the shipping cost of returns. The exact fee depends on the shipping company you choose.

  • If the return is due to an error on our part (such as receiving a damaged or incorrect product), we will cover the return shipping cost.

  • Sale items or gift cards cannot be returned.

  • Custom-made or personalised items are not eligible for return under the 30-day guarantee.

  • No restocking fee will be charged for returns.


Product Warranty

All our products come with a 2-year product warranty against manufacturing defects. If you experience any quality issues within this period, please contact us and we will assist you.


Refunds (if applicable)

Once your return is received and inspected, we will send you a confirmation email. We will also inform you whether your refund has been approved or rejected.

If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a few business days.


Late or Missing Refunds (if applicable)

If you have not received your refund yet:

  1. First, check your bank account again.

  2. Then contact your credit card company — it may take some time before your refund is officially posted.

  3. Next, contact your bank. Processing times can vary.

If you’ve done all of this and still have not received your refund, please contact us at info@lightsofsweden.se.