Terms of Purchase

ABOUT THE COMPANY
Lights Of Sweden is based in Linköping. The company's postal address is info@lightsofsweden.com.
If you wish to contact us, please send an email to info@lightsofsweden.com with your issue and contact details, and we will get back to you shortly.

Order
Once you have completed your order, an order confirmation will be sent to your email address. In the confirmation, you will find all details about the products, price, billing, and shipping address.
If there is any error in the order confirmation, you must immediately contact us via email at info@lightsofsweden.com.

Delivery
Our normal delivery times are 4-10 business days. Please note: Orders placed on weekends will be shipped at the earliest on the following Monday.
Due to high demand with our shipping provider, delays may occur. We ask for your understanding as this is something beyond our control.
If delivery delays occur (without us having informed you of extended delivery times), please contact us at info@lightsofsweden.com.
Note that additional customs and VAT fees may apply, as you, the customer, are importing the product privately.

Prices
All prices in the store are listed in SEK, and all prices include 25% VAT.
We reserve the right to change prices due to supplier price changes, errors in the price list, or inaccuracies in pricing due to incorrect information, and we reserve the right to adjust the price.

Right of Withdrawal
When purchasing goods on the website, you, as a customer, have a 30-day satisfaction guarantee and right of withdrawal, starting from when you receive the product you ordered. You MUST notify us via email to exercise your right of withdrawal, and receive confirmation, otherwise, your return will not be valid. Our return address is Blåportsgatan 3E.
If you are not satisfied with the product and wish to exercise your right of withdrawal, we need to ensure the product has not been damaged on your part. The procedure for this is outlined below. Afterward, you need to send the address to Karlskrona, Blåportsgatan 3E, 371 56. The customer pays the return shipping cost of 199 SEK.

5.1 When using your right of withdrawal:
You must notify us that you are canceling the purchase. The message should be sent to info@lightsofsweden.com. Your message should clearly state your name, address, email address, order number, and which products the return concerns.
You should return the products to us immediately and at the latest within the legislated 14 days from the withdrawal notice.
You are responsible for return shipping, delivery, and condition of the products upon return. The products should therefore be sent well-packaged and in the original packaging.
For refunds, we reserve the right to deduct an amount corresponding to the depreciation compared to the original value of the item if it is used or damaged.

5.2 Right of Withdrawal does not apply to:

• Products that for health or hygiene reasons have been sealed and where the seal has been broken by you.
• Products that are sealed sound or video recordings and where the seal has been broken by you.
• Custom-made products, specially tailored for you or with a clear personal touch based on your preferences.
• Services that have been fully performed and where you explicitly agreed that the service would begin without a right of withdrawal.
• Goods that can quickly deteriorate, such as food.
• Single issues of newspapers or magazines.

For more information about the statutory right of withdrawal, see here.

Complaints and Complaints Handling
We inspect all products before they are shipped to you. If the product is damaged or incorrectly shipped upon arrival, we undertake to correct the error free of charge in accordance with applicable consumer protection legislation.
You must always contact us for approval before returning a defective item.
The complaint should be sent immediately after the defect is discovered.

6.1 How to proceed with a complaint:
Any faults or defects must always be reported to info@lightsofsweden.com, where you should include your name, address, email address, order number, and a description of the defect.
If we are unable to fix the error or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection laws. We will cover return shipping costs for approved complaints.
We reserve the right to reject a complaint if it turns out the product is not defective according to applicable consumer protection laws. In case of complaints, we follow the guidelines of the Swedish National Board for Consumer Disputes, see arn.se.

Limitation of Liability
We are not responsible for indirect damages that may occur due to the product.
We accept no responsibility for delays or errors resulting from circumstances beyond the company's control (Force Majeure). These circumstances may include work conflicts, fires, wars, governmental decisions, reduced or missing delivery from the supplier.
Furthermore, we are not responsible for changes in products/product features that have been altered by the respective supplier or other factors beyond our control.

Product Information
We reserve the right to any printing errors on this website and the sale of products that have run out of stock. We do not guarantee that the images accurately represent the exact appearance of the products as color differences may occur depending on the screen, photo quality, and resolution. We always try our best to display the products as accurately as possible.

Cookie Information
According to the Electronic Information Act, visitors to a website must be informed that cookies are used. The information in the cookie can be used to track a user's browsing. A cookie is a small text file that the website you visit requests to save on your computer to provide access to various functions. It is possible to configure your browser to automatically deny cookies. More information can be found on the website of the Swedish Post and Telecom Authority.

Personal Data
By purchasing from Lights Of Sweden, you accept our data protection policy and our processing of your personal data. We value your privacy and only collect the data necessary to process your order. We never sell or forward your information to third parties without legal grounds.
Lights Of Sweden is responsible for processing personal data that you have provided to us as a customer. Your personal data is processed by us to manage your order and, in cases where you have requested newsletters or promotional offers, to customize marketing to your individual needs.
Below is a summary of how we store and process your data in accordance with the General Data Protection Regulation (GDPR).

10.1 What is personal data?
Personal data is any information that can be directly or indirectly related to an individual.

10.2 What data do we store?
To process your order and respond to queries related to your order (customer service), we store your first and last name, address, phone number, email address, IP address, and purchase history.
Your data is stored as long as we have a legal basis to process it, for example, to fulfill the contract between us or to comply with a legal obligation, such as accounting laws.

10.3 Legal basis
In connection with a purchase, your personal data is processed to fulfill the contract with you.
Marketing, campaigns, and similar communications are done with your consent.

10.4 What data is shared and for what purpose?
10.4.1 Payment Provider
When making a purchase, information is shared with our payment provider. The data stored includes your first and last name, address, email address, and phone number. If you choose to pay via invoice, your personal ID number will also be stored by the payment provider. This information is stored to complete the purchase and protect both parties from fraud.
Our payment providers are: Klarna.

10.4.2 Shipping Company
To deliver your orders and fulfill our contract, we must share specific information with the shipping company. The data shared with the shipping company includes your first and last name, as well as address details for delivery. Your email address and/or mobile number may also be shared with the shipping company for notifications.
We work with the following shipping companies: Postnord.

10.4.3 Newsletter
If you choose to subscribe to our newsletter, your first and last name, along with your email address, will be shared with our newsletter provider. This allows us to keep you updated with information and offers for marketing purposes.
We use Klaviyo for newsletter dispatches.

10.5 Right to Access
You have the right to request all information we have about you. The information will be provided in an electronic, readable format.

10.6 Right to Rectification
You have the right to ask us to update incorrect information or complete missing information.

10.7 Right to be Forgotten
You can request that the information we have about you be deleted at any time. There are some exceptions to the right to deletion, such as when it must be retained to fulfill a legal obligation (e.g., accounting laws).

10.8 Responsible for Data Protection
Lights Of Sweden is responsible for storing and processing personal data in the online store and ensures that the rules are followed.

10.9 How We Protect Your Personal Data
We use industry-standard SSL/TLS and one-way hash algorithms to securely store, process, and communicate sensitive information such as personal data and passwords.

We use a Swedish platform, Quickbutik, operated by Quickbutik AB based in Helsingborg.

Changes to the Terms and Conditions
We reserve the right to make changes to these terms at any time. Any changes will be published online on the website. The amended terms are considered accepted when placing an order or visiting the website.

Disputes and Governing Law
In case a dispute cannot be resolved amicably with the company’s customer service, you as a customer can contact the Swedish National Board for Consumer Disputes (Allmänna Reklamationsnämnden), see arn.se. For customers residing in another EU country than Sweden, complaints can be submitted online via the EU Commission's platform for dispute resolution, see http://ec.europa.eu/consumers/odr.
In the event of a dispute, we follow the decision from ARN or equivalent dispute resolution bodies.
Disputes regarding the interpretation or application of these terms shall be interpreted in accordance with Swedish law.